How will travel technology evolve in the coming months? Technology brand Travelport has a few ideas. Travelport conducted research with the help of surveyed travel professionals, travelers and travel brands to offer the following insights.
More Self-Service
Travelers continue to want digital self-service options and communication. Travelport found 55 percent of travelers prefer to learn of travel disruptions, for example, via digital communications versus speaking with someone directly. This was particularly true for Generation Z and business travelers.
Fewer Apps
Travelers will still want to use apps during their travels, but they want those apps to do more for them, versus having to use a range of apps to get through their day. Travelport references the “super apps” becoming more popular in Southeast Asia, such as WeChat, Grab and Go-Jek. These and similar apps provide travelers with one place to book travel, bank, shop, communicate, find a date, order food delivery and pay on the go.
More Than Ever Before
Lastly, Travelport expects the way travel is retailed and purchased online to grow significantly, with more offerings than ever before.
“These insights into the forces which will shape travel experiences as we start a new decade show we’re seeing rapid change in content retailing particularly online and an evolution of mobile travel as we all increasingly depend on our devices to help us navigate the world. It’s clear to see customers are driving change across the travel industry with new topics, such as the environmental impact of travel and when an agency could successfully employ a ‘bot’ show the 2020s will be another era of rapid change for travel,” said Fiona Shanley, chief customer and marketing officer, Travelport.
Read This Next
#TrazeeTravel
Insta FeedHotel
Apr 1, 2025Bahia Principe Introduces Honeymoon Experiences, Exclusive Offers
Getting married soon and not sure where to go on your honeymoon? Add Bahia Principe Hotels & Resorts to your list. This hotel brand offers the perfect honeymoon experience across multiple beautiful destinations in Mexico, the Dominican Republic and Jamaica. With adults-only properties and beautiful beachfront accommodations, Bahia Principe offers a variety of exclusive amenities, romantic activities and personalized experiences to ensure the ultimate honeymoon experience.
Sponsored Content
Unveiling Europe’s Treasures with AmaWaterways River Cruises
Embark on an unforgettable adventure with AmaWaterways, recognized as Best River Cruise Line by Cruise Critic. What sets AmaWaterways apart is its commitment to offering you the luxury of more. With up to eight daily included excursion options, you have the freedom to tailor your journey to your interests. Whether you're a history buff, a culinary enthusiast or an architecture aficionado, there's something for everyone on the meticulously crafted itineraries. You will also be treated to a range of exquisitely prepared meals in the Main Restaurant and The Chef’s Table specialty restaurant, unlimited wine and beer during lunch and dinner, an array of complimentary host-led fitness classes, and so much more.
Destinations / North America
Apr 1, 20254 Can’t-Miss 2025 Summer Festivals in Columbus, Ohio
Summer festival season will soon be in full swing, and Columbus, Ohio, has an impressive lineup of events worth a visit.
Hotel
Apr 1, 2025Celebrate California’s Cherry Blossoms with Four Sisters Inns
Four Sisters Inns properties can be found up and down the coast of California, offering wonderful opportunities to celebrate the state’s cherry blossoms.
Sponsored Content
Madrid: The Charm of an Authentic City
They say Madrid is in vogue for many reasons: its lifestyle, its heritage, its cuisine and all of its new attractions. And it’s true, because Madrid is on the radar of travelers looking for a cutting-edge destination that still holds onto its essence. Join us as we explore its charms.
Slideshow
Apr 1, 20257 Must-See Sites in Québec
It’s time to start dreaming of your next trip. Here are seven must-see sites in Québec.
ShareThis