How will travel technology evolve in the coming months? Technology brand Travelport has a few ideas. Travelport conducted research with the help of surveyed travel professionals, travelers and travel brands to offer the following insights.
More Self-Service
Travelers continue to want digital self-service options and communication. Travelport found 55 percent of travelers prefer to learn of travel disruptions, for example, via digital communications versus speaking with someone directly. This was particularly true for Generation Z and business travelers.
Fewer Apps
Travelers will still want to use apps during their travels, but they want those apps to do more for them, versus having to use a range of apps to get through their day. Travelport references the “super apps” becoming more popular in Southeast Asia, such as WeChat, Grab and Go-Jek. These and similar apps provide travelers with one place to book travel, bank, shop, communicate, find a date, order food delivery and pay on the go.
More Than Ever Before
Lastly, Travelport expects the way travel is retailed and purchased online to grow significantly, with more offerings than ever before.
“These insights into the forces which will shape travel experiences as we start a new decade show we’re seeing rapid change in content retailing particularly online and an evolution of mobile travel as we all increasingly depend on our devices to help us navigate the world. It’s clear to see customers are driving change across the travel industry with new topics, such as the environmental impact of travel and when an agency could successfully employ a ‘bot’ show the 2020s will be another era of rapid change for travel,” said Fiona Shanley, chief customer and marketing officer, Travelport.
Read This Next
#TrazeeTravel
Insta FeedHotel
Feb 20, 2025Mandai Rainforest Resort by Banyan Tree to Open in April 2025
Mandai Rainforest Resort by Banyan Tree will open in April 2025 and deliver a nature-inspired stay within Mandai Wildlife Reserve, Singapore’s integrated wildlife and nature destination. From the architecture to the interiors, the resort’s entire design harmonizes with the environment. Sitting on a little more than 11 acres, guests will enjoy direct access to Singapore Zoo, Night Safari, River Wonders, Bird Paradise and the upcoming Rainforest Wild.
Sponsored Content
Discover Greece’s Tower Towns: A Journey Through History
Greece's tower towns offer a captivating blend of history, architecture and stunning landscapes that make them perfect for curious travelers. These towns, particularly found in the Mani region of the Peloponnese, are defined by stone towers built during the medieval period. Constructed for both defense and as symbols of family pride, the towers stand as a testament to the region's turbulent history and its residents’ resilience.
Destinations / North America
Feb 19, 2025How to Experience Both Adrenaline and Zen in the Canadian Rockies
The Canadian Rockies region of Banff and Lake Louise offers abundant activities for thrill seekers and wellness enthusiasts alike.
Destinations / North America
Feb 19, 2025Experience Maple Syrup Season in New Hampshire
When maple syrup season kicks off in the Northeast, maple syrup producers large and small often invite travelers and locals to visit their operations and see just how maple syrup is made, as well as taste-test some of the sweet concoctions.
Sponsored Content
Madrid: The Charm of an Authentic City
They say Madrid is in vogue for many reasons: its lifestyle, its heritage, its cuisine and all of its new attractions. And it’s true, because Madrid is on the radar of travelers looking for a cutting-edge destination that still holds onto its essence. Join us as we explore its charms.
Destinations / North America
Feb 19, 2025Celebrate Women’s History Month in Maine at These 4 Sites
March is Women’s History Month, and Maine is filled with sites and landmarks pointing to trailblazing women over the centuries. Honor all women at these four Maine locations this March:
ShareThis